When it comes to computers, there are always questions! To help answer a few of the questions we regularly get asked, we have created our FAQ (Frequently Asked Questions) page for you. Remember, if you have a question that is not answered below, please feel free to contact us.
General
A. ICT stands for Information and Communication Technology. Several years ago, the industry decided to upgrade the commonly known IT (Information Technology) acronym to also include communication technology. Like our industry acronym, Hunter ICT stays up to date on new computer related technology (regardless of its function) to help keep you up to date.
Computer Support and Repairs
A. YES! a large par of our work is to provide support and repairs on computers. We work with most computer types, including:
• Office workstations
• Home PCs
• Laptops
• Servers
• Apple Macs
We also deal with computer associated products including:
• Networking Equipment
• Printer Equipment
• Security Equipment
• Backup Equipment
• VOIP Phone Equipment
We provide support for both home users, and businesses. We can come pickup your machine, work on it onsite, or provide support remotely. Many of our customers prefer onsite or remote work, as this means they do not need to unplug anything. (Or work out how to plug it all back in again afterwards!)
All of our work can be scheduled to fit in with your time, including after-hour support.
Website and Domain Hosting
Q. What’s the difference between .au domains and other domains (such as .com and .com.au)?
A. The biggest difference between .au domains and many other domain types is that to purchase many of the .au domains, you must first prove that you are an Australian business or resident. For example, in the case of .com.au domains, you must provide a valid ABN or ACN to prove you are an Austalian business.
Computer Supply and Product Purchases
Q. You don’t have the product I’m after in store. Can I get it ordered specially?
A. YES! There are millions of different computer product types and models out there in the world, so we do not stock them all. In fact, we tend to only stock a small handful of the products that we regularly sell, or that we think you may like. If there is anything you are after, simply drop us an email, or leave a message on our “Contact Us” page. If you have some details on the product you are after, make sure you include them too, which will help us find the product for you.
In some cases, the manufacturers have discontinued a product or model type, and the suppliers do not stock it anymore either. We may have also found significant issues with the reliability or suitability of the part you're after. If we are unable to find it for you, or are aware of an issue, we may try to find an alternative for you to help meet your needs.